FAQs

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FREQUENTLY ASKED QUESTIONS

Serviced apartment FAQs,Islamabad, Lahore and Murree.

Everything guests ask about our luxury serviced apartments in Islamabad at Elysium Tower opposite Centaurus Mall, Blue Area, our serviced apartments in DHA Lahore at Goldcrest Mall and Penta Square, and our private cottage in Murree: rates, check in and check out, airport transfers, parking, WiFi, housekeeping, laundry, monthly rentals and corporate stays.

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Serviced apartment bookings, rates and policies

8 QUESTIONS

How do I book a serviced apartment with Sky Heights Residency directly?

The quickest way is to WhatsApp us on +92 314 513 0011 with your dates, city and number of guests. You can also send a request from our Book Your Stay page. Our team usually replies within 10 minutes with availability and the best direct rate for your serviced apartment in Islamabad, Lahore or Murree.

Why should I book directly instead of through a booking website?

Booking direct gives you our lowest available rate with no third party commission, faster answers on WhatsApp, and priority for early check in, late check out and your preferred view. Direct guests also get 10% off stays of 7 nights or more.

Do you offer weekly and monthly serviced apartment rentals?

Yes. We welcome short stays, weekly stays and monthly rentals in Islamabad and Lahore. Stays of 7 nights or more receive 10% off, and we tailor monthly serviced apartment packages for relocations, project teams and extended family visits.

What documents do I need to check in?

A valid CNIC is required for every adult guest. Foreign nationals must present a passport. Please have your ID ready at check in so we can welcome you quickly.

Are extra guests allowed, and is there a charge?

Please declare all guests at the time of booking. Additional guests are charged per night at PKR 5,000 per adult and PKR 4,000 per child. A baby cot is PKR 5,500 and an extra bed is PKR 3,000 per night. Extra linen and toiletries are included.

Are pets allowed in your serviced apartments?

We are sorry, but pets are not allowed at any Sky Heights Residency property.

Is smoking allowed in the apartments?

Smoking is permitted. We ask guests to use the balcony where possible and to treat each residence with care.

Are your apartments also listed on Booking.com?

Yes, you will find our Elysium Tower Islamabad and Goldcrest DHA Lahore apartments on Booking.com. For the best price and personal service, we recommend booking directly with us.

Serviced apartments in Islamabad, Elysium Tower opposite Centaurus Mall, Blue Area

15 QUESTIONS

Where are your serviced apartments in Islamabad located?

Our serviced apartments in Islamabad are inside Elysium Tower, directly opposite Centaurus Mall on Jinnah Avenue in the Blue Area. Guests are steps from shopping, cafés, cinemas and banks, and a short drive from embassies, government offices, Faisal Mosque and the Margalla Hills.

What apartment types are available in Islamabad and what are the nightly rates?

Choose from a Studio from PKR 23,000, a One Bedroom from PKR 27,000 or a Two Bedroom from PKR 37,000 per night, plus tax. Every furnished apartment in Blue Area includes a living area, fully equipped kitchen, high speed WiFi and a Smart TV. See them all on our Accommodations page.

Do you provide airport pick up and drop off from Islamabad International Airport?

Yes. Islamabad International Airport transfers are PKR 15,000 each way, or PKR 25,000 for a return transfer when you book arrival and departure together. Your driver waits at arrivals and brings you straight to Elysium Tower, Blue Area.

What are the check in and check out times at Elysium Tower?

Check in is from 1:00 PM and check out is by 11:30 AM. Early check in and late check out can be arranged subject to availability, charged as a half night or full night so housekeeping can prepare your apartment to hotel standards.

Do you offer breakfast or in room dining in Islamabad?

Yes. You can add a room service breakfast and we arrange in room dining. We also share a curated list of restaurants around Blue Area and Centaurus Mall that deliver quickly.

Are the Islamabad apartments family friendly? Can I get an extra bed or baby cot?

Absolutely. Families love the extra space and privacy of a serviced apartment in Islamabad. An extra bed (PKR 3,000 per night) and a baby cot (PKR 5,500 per night) are available on request. Please book them in advance.

Is there fast WiFi for business travellers and remote work?

Every apartment has high speed WiFi and a comfortable work area, which makes Elysium Tower a favourite with business travellers working near the Blue Area offices.

Is there parking and 24/7 security at Elysium Tower?

Yes. The building offers free secure covered parking, a reception, CCTV and round the clock security. Simply register your vehicle at reception.

Do the apartments have balconies with Centaurus Mall or Margalla Hills views?

Many apartments have private balconies overlooking the city skyline, Centaurus Mall or the Margalla Hills. Tell us your preferred view when booking and we will do our best to arrange it.

What housekeeping, linen and toiletries are included?

We provide daily or scheduled housekeeping, fresh towels, hotel quality bed linen and premium toiletries. Linen changes are tailored to the length of your stay.

Is there a washing machine or laundry service?

Most apartments include a washing machine, and a paid laundry service is available on request, ideal for weekly and monthly stays.

Is there power backup and a 24/7 water supply?

Yes. Elysium Tower has backup power and a dependable water supply for an uninterrupted, hotel grade stay.

What is your cancellation policy in Islamabad?

Flexible rates allow free changes within the window shown when you book, while non refundable offers have stricter terms. Your exact policy is confirmed before payment and in your booking confirmation.

Do you offer corporate rates for companies in Islamabad?

Yes. We set up corporate accounts with negotiated rates, consolidated billing and a dedicated contact for teams who regularly need serviced apartments in Islamabad.

How do I get the best price for an apartment opposite Centaurus Mall?

Book directly on WhatsApp or through our website for the best available rate, 10% off stays of 7 nights or more and priority for early check in and late check out.

Serviced apartments in DHA Lahore, Goldcrest Mall Phase 4 and Penta Square Phase 5

15 QUESTIONS

Where are your serviced apartments in Lahore located?

Our serviced apartments in Lahore are inside Goldcrest Mall, DHA Phase 4 and Penta Square, DHA Phase 5. Both are prime DHA addresses with cafés, supermarkets, pharmacies and shopping within a short walk.

What apartment types are available in DHA Lahore and what are the nightly rates?

Choose a One Bedroom from PKR 25,000 or a Two Bedroom from PKR 35,000 per night, plus tax. Each furnished apartment in DHA Lahore has a living area, full kitchen, fast WiFi and a Smart TV, ideal for short stays and monthly rentals in DHA.

Do you provide airport pick up and drop off from Allama Iqbal International Airport?

Yes. Lahore airport transfers are PKR 15,000 each way, or PKR 25,000 for a return transfer booked together. Goldcrest Mall is only about 15 minutes from Allama Iqbal International Airport.

What are the check in and check out times in Lahore?

Check in is from 1:00 PM and check out is by 11:30 AM. Early check in and late check out can be arranged subject to availability, charged as a half night or full night.

Is breakfast or in room dining available at Goldcrest Mall and Penta Square?

Yes. Add a room service breakfast or request in room dining, and we will share our favourite cafés and restaurants across DHA Lahore for quick delivery.

Are the Lahore apartments family friendly? Can I request an extra bed or baby cot?

Absolutely. An extra bed (PKR 3,000 per night) and a baby cot (PKR 5,500 per night) can be arranged on request. Please reserve them in advance.

Do the Lahore apartments have fast WiFi and a workspace?

Yes. Every apartment has reliable high speed WiFi and a comfortable space for laptop work and calls, perfect for corporate stays in DHA Lahore.

Is there parking and 24/7 security at Goldcrest Mall and Penta Square?

Yes. Both buildings offer free secure underground or covered parking, CCTV and 24/7 security.

How close are the DHA apartments to supermarkets, cafés and shopping?

Goldcrest Mall has a supermarket, retail, a cinema and a food court inside the building, and Penta Square is surrounded by popular cafés and restaurants. Everything you need is minutes away.

Do the Lahore apartments have balconies or skyline views?

Most apartments have private balconies with pleasant DHA skyline views, perfect for morning coffee or an evening breeze.

What housekeeping, linen and toiletries are included in Lahore?

We provide daily or scheduled housekeeping, premium toiletries, fresh towels and hotel quality linen, tailored to the length of your stay.

Is there a washing machine or laundry service in Lahore?

Many apartments include a washing machine, and a paid laundry service is available on request.

Is there backup power and a reliable water supply?

Yes. Both properties have backup power and a reliable water supply for uninterrupted comfort.

What is your cancellation policy in Lahore?

Flexible rates allow changes within the window shown at booking, while non refundable offers are more restrictive. Your exact policy is confirmed before payment.

How do I get the best rate for a serviced apartment in DHA Lahore?

Book directly on WhatsApp or through our website for the best available rate, 10% off stays of 7 nights or more and priority flexibility on check in and check out.

Private cottage in Murree for families and groups

4 QUESTIONS

Do you have a private cottage in Murree?

Yes. We offer a premium private cottage in the Murree hills, booked exclusively for one group at a time, with mountain views and complete privacy, just a drive from Islamabad.

How many bedrooms does the Murree cottage have?

It is an entire three bedroom cottage, ideal for families, friends and small corporate retreats looking for a peaceful stay in Murree.

How much does the Murree cottage cost per night?

The private cottage in Murree is PKR 75,000 per night, plus tax, for the whole cottage.

How do I book the Murree cottage?

WhatsApp us on +92 314 513 0011 with your dates and group size, or send a request from our Book Your Stay page. See the full photo gallery on our Accommodations page.

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